Colin Armistead: search on Z-Library

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1

Strategic Business Process Management for Organisational Effectiveness

Colin Armistead, Jean-Philip Pritchard, Simon Machin

Journal:

Long Range Planning

Year:

1999

Language:

english

File:

PDF, 348 KB

english, 1999

2

Business process management – lessons from European business

Pritchard, Jean‐Philip, Armistead, Colin

Journal:

Business Process Management Journal

Year:

1999

Language:

english

File:

PDF, 311 KB

english, 1999

3

Managing knowledge in times of organisational change and restructuring

Colin Armistead, Magda Meakins

Journal:

Knowledge and Process Management

Year:

2007

Language:

english

File:

PDF, 152 KB

english, 2007

4

Resource Activity Mapping: the Value Chain in Service Operations Strategy

Armistead, Colin G, Clark, Graham

Journal:

Service Industries Journal

Year:

1993

Language:

english

File:

PDF, 879 KB

english, 1993

5

Partnerships in the provision of services by multi-agencies: four dimensions of service leadership and service quality

Colin Armistead, Paul Pettigrew

Journal:

Service Business

Year:

2008

Language:

english

File:

PDF, 164 KB

english, 2008

6

International factory networks

Colin G. Armistead

Journal:

European Management Journal

Year:

1989

Language:

english

File:

PDF, 1.20 MB

english, 1989

7

Business processes: Modelling & analysis for re-engineering and improvement: by MARTYN OULD, John Wiley, 1995; ISBN 0-471-95352-0

Richard Rolfe, Colin Armistead

Journal:

European Management Journal

Year:

1996

Language:

english

File:

PDF, 179 KB

english, 1996

8

A Framework for Formulating After‐sales Support Strategy

Armistead, Colin, Clark, Graham

Journal:

International Journal of Physical Distribution & Logistics Management

Year:

1991

Language:

english

File:

PDF, 161 KB

english, 1991

9

Principles of business process management

Armistead, Colin

Journal:

Managing Service Quality

Year:

1996

Language:

english

File:

PDF, 36 KB

english, 1996

10

Implications of business process management for operations management

Armistead, Colin, Machin, Simon

Journal:

International Journal of Operations & Production Management

Year:

1997

Language:

english

File:

PDF, 179 KB

english, 1997

11

A Framework for Practising Knowledge Management

Colin Armistead, Magda Meakins

Journal:

Long Range Planning

Year:

2002

Language:

english

File:

PDF, 148 KB

english, 2002

12

Service Operations Strategy: Framework for Matching the Service Operations Task and the Service Delivery System

Armistead, Colin

Journal:

International Journal of Service Industry Management

Year:

1990

File:

PDF, 686 KB

1990

13

Exploring the future roles and capabilities of customer service professionals

Kiely, Julia A., Armistead, Colin G.

Journal:

Managing Service Quality

Year:

2004

Language:

english

File:

PDF, 163 KB

english, 2004

14

The customer service delivery process at Rank Xerox

Colin Armistead, Jean-Philip Pritchard, Simon Machin

Journal:

Knowledge and Process Management

Year:

1997

Language:

english

File:

PDF, 165 KB

english, 1997

15

Customer Service and Operations Management in Service Businesses

Armistead, Colin G.

Journal:

Service Industries Journal

Year:

1989

Language:

english

File:

PDF, 646 KB

english, 1989

16

Managers’ perceptions of the importance of supply, overhead and operating costs

Armistead, Colin, Bowman, Cliff, Newton, Julia

Journal:

International Journal of Operations & Production Management

Year:

1995

Language:

english

File:

PDF, 49 KB

english, 1995

17

Business process re‐engineering: lessons from operations management

Armistead, Colin, Harrison, Alan, Rowlands, Philip

Journal:

International Journal of Operations & Production Management

Year:

1995

Language:

english

File:

PDF, 172 KB

english, 1995

18

Biopolymer Stabilization/Solidification of Soils: A Rapid, Micro-Macro, Cross-Disciplinary Approach

Armistead, Samuel J., Rawlings, Andrea E., Smith, Colin C., Staniland, Sarah S.

Journal:

Environmental Science & Technology

Year:

2020

File:

PDF, 1.69 MB

2020

19

A systems model of effective teamwork

Ingram, Hadyn, Teare, Richard, Scheuing, Eberhard, Armistead, Colin

Journal:

The TQM Journal

Year:

1997

Language:

english

File:

PDF, 59 KB

english, 1997

20

The Transfer of Concepts and Techniques Between Manufacturing and Service Systems

Killeya, John C., Armistead, Colin G.

Journal:

International Journal of Operations & Production Management

Year:

1983

Language:

english

File:

PDF, 277 KB

english, 1983

21

A Framework for Formulating After‐sales Support Strategy

Armistead, Colin, Clark, Graham

Journal:

International Journal of Operations & Production Management

Year:

1991

Language:

english

File:

PDF, 500 KB

english, 1991

22

Regional learning networks: the reality

Julia A. Kiely, Colin Armistead

Journal:

Knowledge and Process Management

Year:

2005

Language:

english

File:

PDF, 105 KB

english, 2005

23

The Changing Role of Supply Chain Operations Managers

Armistead, Colin, Mapes, John

Journal:

Logistics Information Management

Year:

1992

Language:

english

File:

PDF, 402 KB

english, 1992

24

The Strategic Determinants of Service Productivity

Armistead, Colin, Johnston, Robert, Slack, Nigel

Journal:

International Journal of Operations & Production Management

Year:

1988

Language:

english

File:

PDF, 576 KB

english, 1988

25

Creating strategies for managing evolving customer service

Armistead, Colin, Kiely, Julia

Journal:

Managing Service Quality

Year:

2003

Language:

english

File:

PDF, 171 KB

english, 2003

26

Selected debate from the arena of knowledge management: new endorsements for established organizational practices

Neal G. Beamish, Colin G. Armistead

Journal:

International Journal of Management Reviews

Year:

2001

Language:

english

File:

PDF, 98 KB

english, 2001

27

Quality Assurance in the Uniform Branch of the Police Service

Armistead, Colin G.

Journal:

International Journal of Quality & Reliability Management

Year:

1986

Language:

english

File:

PDF, 479 KB

english, 1986

28

The balancing act

Armistead, Colin, Clark, Graham

Journal:

Managing Service Quality

Year:

1992

Language:

english

File:

PDF, 303 KB

english, 1992

29

Business process management: implications for productivity in multi‐stage service networks

Armistead, Colin, Machin, Simon

Journal:

International Journal of Service Industry Management

Year:

1998

Language:

english

File:

PDF, 220 KB

english, 1998

30

An exploration of managerial issues in call centres

Armistead, Colin, Kiely, Julia, Hole, Linda, Prescott, Jean

Journal:

Managing Service Quality

Year:

2002

Language:

english

File:

PDF, 246 KB

english, 2002

31

Organizational teamworking frameworks: evidence from UK and USA‐based firms

Teare, Richard, Ingram, Hadyn, Scheuing, Eberhard, Armistead, Colin

Journal:

International Journal of Service Industry Management

Year:

1997

Language:

english

File:

PDF, 69 KB

english, 1997

32

Knowledge management and process performance

Armistead, Colin

Journal:

Journal of Knowledge Management

Year:

1999

Language:

english

File:

PDF, 551 KB

english, 1999

33

Front‐line managers

Clark, Graham, Armistead, Colin

Journal:

Managing Service Quality

Year:

1991

Language:

english

File:

PDF, 202 KB

english, 1991

34

Fetal brain lesions after subcutaneous inoculation of Zika virus in a pregnant nonhuman primate

Adams Waldorf, Kristina M, Stencel-Baerenwald, Jennifer E, Kapur, Raj P, Studholme, Colin, Boldenow, Erica, Vornhagen, Jay, Baldessari, Audrey, Dighe, Manjiri K, Thiel, Jeff, Merillat, Sean, Armistead

Journal:

Nature Medicine

Year:

2016

Language:

english

File:

PDF, 2.09 MB

english, 2016

35

Congenital Zika virus infection as a silent pathology with loss of neurogenic output in the fetal brain

Waldorf, Kristina M Adams, Nelson, Branden R, Stencel-Baerenwald, Jennifer E, Studholme, Colin, Kapur, Raj P, Armistead, Blair, Walker, Christie L, Merillat, Sean, Vornhagen, Jay, Tisoncik-Go, Jennife

Journal:

Nature Medicine

Year:

2018

Language:

english

File:

PDF, 10.76 MB

english, 2018

36

The “Coping” Capacity Management Strategy in Services and the Influence on Quality Performance

Armistead, Colin, Clark, Graham

Journal:

International Journal of Service Industry Management

Year:

1994

Language:

english

File:

PDF, 178 KB

english, 1994

37

The Impact of Supply Chain Integration on Operating Performance

Armistead, Colin, Mapes, John

Journal:

Logistics Information Management

Year:

1993

Language:

english

File:

PDF, 353 KB

english, 1993

38

Effective partnerships: building a sub‐regional network of reflective practitioners

Armistead, Colin, Pettigrew, Paul

Journal:

International Journal of Public Sector Management

Year:

2004

Language:

english

File:

PDF, 210 KB

english, 2004

39

Scenarios for future service encounters

Kiely, Julia, Beamish, Neal, Armistead, Colin

Journal:

Service Industries Journal

Year:

2004

Language:

english

File:

PDF, 444 KB

english, 2004

40

Business process management

Llewellyn, Nick, Armistead, Colin

Journal:

International Journal of Service Industry Management

Year:

2000

Language:

english

File:

PDF, 237 KB

english, 2000

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